Comments on: Not Cool Enough For Pheedo http://www.amberspence.org/blog/not-cool-enough-for-pheedo/ Blog Thu, 21 Jan 2010 17:58:28 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Bill Flitter http://www.amberspence.org/blog/not-cool-enough-for-pheedo/comment-page-1/#comment-4 Bill Flitter Mon, 01 Jun 2009 00:39:40 +0000 http://www.amberspence.org/blog/?p=14#comment-4 Hi Amber, It is not that you are not cool enough. It's the fact that we want to provide superior service to all our publishers. We have to strike a balance between opening the service up to everyone and delivering quality service and revenues. With any company, doing both is very tough. Think about your cable or phone company. How long do you stay on hold when calling customer service? That is an example of a situation where the phone company made a business choice to accept every customer that comes their way. The trade off is service. In our business, we look at the number of advertising dollars coming our way to determine how many new publishers can join. We don't like saying no to potential customers however, we have to. We would hate for your post to turn into commentary about Pheedo's lack of service and revenue. We hope you understand. Feel free to reach out to me if you have more questions. Best regards, Bill Flitter CEO/Founder Pheedo Hi Amber,
It is not that you are not cool enough. It’s the fact that we want to provide superior service to all our publishers. We have to strike a balance between opening the service up to everyone and delivering quality service and revenues. With any company, doing both is very tough. Think about your cable or phone company. How long do you stay on hold when calling customer service? That is an example of a situation where the phone company made a business choice to accept every customer that comes their way. The trade off is service.

In our business, we look at the number of advertising dollars coming our way to determine how many new publishers can join.

We don’t like saying no to potential customers however, we have to. We would hate for your post to turn into commentary about Pheedo’s lack of service and revenue. We hope you understand.

Feel free to reach out to me if you have more questions.

Best regards,
Bill Flitter
CEO/Founder
Pheedo

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